FAQ’S

Due to state regulations, we are unable to ship orders to the following locations: Vermont, Arkansas, Alabama, Wisconsin, Indiana, Rhode Island, San Diego (CA), Jerseyville (IL), and Sarasota County (FL), Columbus (MS)

We accept Zelle/Venmo, Credit/Debit Cards and E-Check.

The cheapest shipping option we offer is USPS First Class which depending on your location can take 1-5 business days. In order for your order to qualify for this method, the weight of the parcel needs to be less than 300g. We suggest ordering the Trio Variety Pack to take advantage of the cheap shipping. For larger orders, we recommend selecting Priority which takes between 2-3 business days. Please keep in mind that Priority Express does not guarantee overnight delivery and you should expect it to take 1-2 business days to arrive.

Depending which payment option you use. The processing times for each payment option are as follows:

Zelle/Venmo: 0 days (Same Day Shipping before 3:00PM EST)

Credit/Debit: 0-2 Business Days

E-Check: 5 FULL Business Days

STEP 1
Access Zelle
Find Zelle in your banks mobile app. If you already have your banking app on your phone, there’s no download necessary. If your bank or credit union doesn’t offer Zelle yet, just download the Zelle app to get started.
STEP 2
Pick a person to pay.
Send the payment to: roy.mkgroup@gmail.com
Click ENTER
STEP 3
Enter the amount of your invoice.
Do NOT mention KRATOM anywhere.
Click SEND and you’re done.
Text “paid by Zelle” along with your invoice # to: 1-866-572-8664
You will receive a confirmation message that the transaction has processed

We offer a full 30 day guarantee. Once you receive your order, if you’re not 100% satisfied, you can return any SEALED packages for a full refund or have it replaced with a different strain. We make it easy for you by providing kilos and 400g options in FOUR separate packages. If you’re not completely satisfied, please email us at support@mountkratom.com or call 1.866.572.8664

As soon as you place an order and the payment is made, we purchase your shipping label. You are then instantly emailed a confirmation with your tracking number. If for some reason you don’t get the email, please contact support@mountkratom.com and they will provide it to you.

Remember there are only three veins of kratom, gold and yellow represent blends of the different veins. The different strain names represent the different regions where the kratom was grown and the different drying techniques. That being said, there’s no best kratom strain because it entirely depends on what you’re looking for and personal preference varies from person to person. The following three strains are the most popular in their vein category:

Red Vein – Red Vein Bali

Green Vein – Super Green Malaysia

White Vein – White Maeng Da

Our shipping parcels contain no stamps, stickers or any other markings of the contents in the parcel. We offer discrete packaging in a plain box or bubble mailer that only contains a shipping label. The company name on the shipping label is MK Group.

Currently it is not, however, we completely believe in it as it is in your best interest to ensure quality and consistency. We are working towards becoming certified and will keep you informed when we get our certification.

We ship out of Brooklyn, New York.

Your information is completely safe! We ensure the security of client information through SSL security certificates which is the gold standard for securing online stores.

Premium kratom represent kratom powder that is micro-grinded, giving it the fluffiest and finest powder texture that comes from pure leaf with no stem or vein entering the batch. Many kratom vendors who claim to offer premium kratom actually put the batch through the grinderfor a longer period of time toreach the fluffy texture but don’t actually take the time to ensure that no stem or vein enters the batch. 

“Wild Kratom” represents kratom that was harvested from leaves grown naturally while “Farmed Kratom” comes from a kratom leaves that were grown on a kratom operated farm to mass produce kratom powder. After harvesting the wild leaves, they are then delivered to the processing facility where they are sorted, dried and crushed. Many users prefer wild kratom to farmed because tend to have a higher potency.