FAQ

Do you deliver to my country?

Due to state regulations, we are unable to ship orders to the following locations: Vermont, Arkansas, Alabama, Wisconsin, Indiana, Rhode Island, Denver (CO), San Diego (CA), Jerseyville (IL), and Sarasota County (FL), Columbus (MS).

What Payment methods are accepted?​

We accept Direct Bank Transfer, Credit/Debit Cards and E-Check. Please note: E-Check takes 5 full business days to process and ship.

How do I save money on shipping?

The cheapest shipping option we offer is USPS First Class which depending on your location can take 1-5 business days. In order for your order to qualify for this method, the weight of the parcel needs to be less than 400g. We suggest ordering the Trio Variety Pack to take advantage of the cheap shipping. For larger orders, we recommend selecting Priority which takes between 2-3 business days. Please keep in mind that Priority Express does not guarantee overnight delivery but you should expect it in no more than 2 days.

How fast do you ship?

Depending which payment option you use. The processing times for each payment option are as follows:

Zelle: 0 days (Same Day Shipping before 3:00PM EST)

Credit/Debit: 0 Days (Same Day Shipping before 3:00PM EST)

E-Check: 5 FULL Business Days from when you place the order.

Where do you ship from?​

Brooklyn, New York.

What is MountKratom's return policy?

We offer a full 30 day guarantee. Once you receive your order, if you're not 100% satisfied with the quality, you can return any SEALED packages for a full refund or have it replaced with a different strain. If  the package has been opened already, please reach out to our support team because for opened packages it's dealt with on a case by case basis.. We try to make it easy for you by providing kilos, 400g and 300g variants in FOUR separate packages so if you're not happy after opening the first bag you can return or exchange the others. To reach our support team please email us at support@mountkratom.com or call 1.866.572.8664

When will I get a tracking number?​

As soon as you place an order and the payment is made, we purchase your shipping label. You are then instantly emailed a confirmation with your tracking number. If for some reason you don't get the email, please contact support@mountkratom.com and they will provide it to you.

Which kratom strains are the best?

Remember there are only three veins of kratom, gold and yellow represent blends of the different veins. The different strain names represent the different regions where the kratom was grown and the different drying techniques. That being said, there's no best kratom strain because it entirely depends on what you're looking for and personal preference varies from person to person. The following three strains are the most popular in their vein category:

Red Vein - Red Vein Bali

Green Vein - Super Green Malaysia

White Vein - White Maeng Da

What will appear on my package when it arrives?​

Our shipping parcels contain no stamps, stickers or any other markings of the contents in the parcel. We offer discrete packaging in a plain box or bubble mailer that only contains a shipping label. The company name on the shipping label is MK Group.

Does MountKratom have GMP certification?​

We are not yet, however, we completely believe in it as it is generally in the consumers best interest to ensure quality and consistency. We are working towards becoming certified and will keep you informed when we get our certification. In the meantime, we still take all the necessary precautions in order to supply only quality and clean kratom.

Is my information safe?​

Absolutely! It is a top priority of ours to ensure your information is 100% safe. We always take the extra step needed to keep your private information private and we will not do anything to compromise it. In addition, we also have SSL security certificates to secure your information which is considered the gold standard for securing online stores.

What is "premium and wild kratom" and is it better/stronger?

Premium kratom represent kratom powder that is micro-ground, giving it the fluffiest and finest powder texture that comes from pure leaf with no stem or vein entering the batch. Many kratom vendors who claim to offer premium kratom actually put the batch through the grinder for a longer period of time to reach the fluffy texture but don't actually take the time to ensure that no stem or vein enters the batch. 

"Wild Kratom" represents kratom that was harvested from leaves grown naturally while "Farmed Kratom" comes from a kratom leaves that were grown on a kratom operated farm to mass produce kratom powder. After harvesting the wild leaves, they are then delivered to the processing facility where they are sorted, dried and crushed. Many users prefer wild kratom to farmed because it tends to be more potent kratom.

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Please Note: We will be closed on Friday, May 29. Dismiss

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COVID-19 UPDATE

As you may have heard from the MSM, the world is facing a pandemic of global proportions. The new coronavirus strain which causes a respiratory illness called “COVID-19” has been making quite a splash, causing many schools, institutions, and businesses to close their doors, in order to try and slow down the contagion.

Luckily, our operation is isolated from places of mass gathering, and the limited personnel working to fulfill your orders are employing every redundant precaution possible to ensure product safety and avoid any viral, or microbial contamination. Besides for usual requirements of impeccable hygiene, and professionalism, all equipment and surfaces are sterilized regularly. N-95 masks and sterile vinyl gloves are worn by everyone in the facility and alcohol-based sanitizers are used liberally. Anyone who may display any symptoms would be immediately quarantined from the facility. 

As of now, there are no delays on orders.

You are probably familiar with the preventative guidelines issued by the CDC (https://www.cdc.gov/coronavirus/2019-ncov/prepare/prevention.html). Nevertheless, we still advise you to exercise caution and basic hygiene. Please, wash hands as often as possible, especially after handling the parcel, avoid touching your face, and practice social distancing.

Your safety and well-being is our top priority! Please, reach out if you have any further questions or concerns!

Stay Safe,
MK Management