Kratom FAQs: everything you need to know before ordering kratom

ASK US anything!
or, go through the most commonly asked questions below.

Common questions people ask before buying kratom

01.

Do you deliver to my country?

We currently only accept orders within U.S. borders. If you are located outside of the U.S. please email us using the form below to see if we can accept your order. Due to state regulations, we are unable to ship orders to the following states and cities: Vermont, Arkansas, Alabama, Wisconsin, Indiana, Rhode Island, Denver (CO), San Diego (CA), Jerseyville (IL), and Sarasota County (FL), Columbus (MS). Orders made using an address within these areas will be canceled and refunded.

02.

How fast do you ship?

We offer same-day shipping Monday through Friday on all orders placed before our cut-off time. The cut-off time is 2:00 PM ET. Monday to Thursday and on Friday it is updated weekly and listed on the top of the website.

03.

How long does delivery take?

This will depend on which shipping service you select at checkout. The UPS services will provide you with an estimated date of arrival at checkout based on your address. Priority typically is delivered within 3 days but it can take between 1 and 5 days depending on where your shipping address is. If you are located in the East Coast, it should not take more than 3 days.

04.

Where do you ship from?

Your order will be shipped from Brooklyn, New York.

05.

When will i get a tracking number?

As soon as you place an order and the payment is made, you will receive an email letting you know the order is processing. Once we purchase your shipping label an automatic email will be sent to you with your tracking number and shipping address. If for some reason you don't get the email, or if the shipping address needs to be changed please email support@mountkratom.com right away and we will change it or manually email it to you. If you fail to let us know about an incorrect shipping address after 4:00 PM (ET), you may be charged an address change fee of $25 as well as face a delay if the package has already left our facility.

06.

How do i save money on shipping?

The cheapest shipping option we offer is USPS First Class which depending on your location can take 1-5 business days. In order for your order to qualify for this method, the weight of the parcel needs to be less than 400g. We suggest ordering the Trio Variety Pack to take advantage of the cheap shipping. For larger orders, we recommend selecting Priority which takes between 2-3 business days. Please keep in mind that Priority Express does not guarantee overnight delivery but you should expect it in 1-2 days.

07.

What is "premium" & "Super" kratom?Why is it more expensive? Is it better? Is there extract in it?

Our premium and super strains are derived from wild kratom leaves; leaves harvested from naturally grown kratom trees found in the wild, and have typically reached higher levels of maturity than farmed grade leaves. Many customers have seen far better results with these strains and often use a smaller serving size compared to other farmed strains. These strains are produced from pure kratom leaves and do not contain any extract in them.

08.

Which payment methods are accepted?

We accept Direct Bank Transfer, Credit Cards and Debit Cards (Visa & Mastercard only). A small fee of 1-2% may be charged by your financial institution when using credit or debit card payments. Please call us at 1-(866)-572-8664 for alternate payment options.

09.

What is the name that will appear on my bank statement?

Charges on your statements will appear as MountProducts442031292547

10.

What will appear on my package when it arrives? Is it shipped discretly?

Our shipping parcels contain no stamps, stickers or any other markings that make the contents in the parcel known. We offer discrete packaging in a plain box or bubble mailer that is clean and professional and only contains a shipping label. The company name on the shipping label is MK Group.

11.

Is my personal information safe?

Keeping your information secure and out of the wrong hands is a top priority of ours. We store your private information securely and safely at all times. We always maintain an active SSL security certificate on our website to secure your information is secured throughout the checkout process.

12.

Which kratom strains are best?

Remember there are only three veins of kratom, gold and yellow represent blends of the different veins. The different strain names originate from the different regions where the kratom was grown and the different drying techniques. That being said, there's no best kratom strain that everyone can agree on because it entirely depends on what you're looking for and personal preference varies from person to person.

13.

A batch is not as good as i expected, what should i do?

Mount Kratom always does its best to source the best Kratom available. Unfortunately, because Kratom is a natural product, even with all of quality control in the world nobody can guarantee absolute flawless consistency between batches a 100% of the time. That's why customer service is our #1 priority. That being said, here are three things you can do in a consecutive order:
1. Always shake and mix your bags before use. Alkaloids tend to naturally settle in the bottom, so this simple trick ensures consistency between servings.
2. Try experimenting with serving sizes. Remember, sometimes "less is more", and you may actually be getting more for less.
3. Finally, if in the end you decide that this batch is not for you, you can always reach out to us for a replacement. Trying out a different variety may help most people discover their perfect leaf. Alternatively, you can utilize our 30 day satisfaction guarantee to get a full/partial refund. Just give us a call at 1-(866)-572-8664 and we'll be happy to oblige!
Whatever you think of your order, we always welcome your feedback. It helps us out greatly. Please, let us hear your voice. It is our greatest asset.

14.

What is GMP and does Mount Kratom have it?

GMP stands for "Good Manufacturing Process" and it is a voluntary set of procedures that a vendor takes upon themself to ensure a certain standard of safety and quality of their products.The certification is handled and given by the American Kratom Association who assesses the vendors procedures and verifies the 3rd party audit for authenticity. We have not yet been given certification, however, we completely believe that it is in the consumers best interest to ensure quality and consistency since the industry is not yet regulated. We are working towards becoming certified and we have incorporated many guidelines and procedures that are fully aligned with the requirements set forth by the AKA to ensure that our product is safe.

What is mount kratom's satisfaction guarantee?

We offer a 30 day guarantee on all sealed products. Once you receive your order, if you're not 100% satisfied with the quality, you can return any sealed packages for a full refund or have it replaced with a different strain. We do not accept returns on any opened packages. We try to make it easy for you by providing kilogram and 400g variants in four separate packages and 300g in three packages so if you're not happy with the strain after opening the first bag you can return or exchange the others. If this is your first order with us please try our sample pack before making a large order or at least a variety pack to see which strains are right for you. To reach our support team please email us at support@mountkratom.com or call 866.572.8664 Return Policy on Express Orders: Products that have "Express" written in the product title include 1-2 day shipping in the price. If you would like to return the products, we will deduct $50 from the refund because we cannot refund the shipping. If your express package arrives late (takes more than 2 business days to arrive) due to a carrier delay, we cannot provide any refund on the shipping, however, please reach out to us and we will do our best to try to help.

Scroll to Top

JOIN & SAVE

10% OFF YOUR FIRST PURCHASE

Plus, get great deals on Kratom straight to your inbox.

First-time customers only. One time use. This promotion cannot be combined with other discounts.  

JOIN & SAVE

10% OFF
at checkout