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We ship to the U.S. and Canada. Due to local regulations, we are unable to ship orders to the following states and cities: Vermont, Arkansas, Alabama, Wisconsin, Indiana, Rhode Island, Denver (CO), San Diego (CA), Jerseyville (IL), and Sarasota County (FL), Columbus (MS). Orders made using an address within these areas will be canceled and refunded. If you are unsure if we can ship your order please get in touch.
We offer same-day shipping Monday through Friday on all orders placed before our cut-off time. The cut-off time is 2:00 PM ET. Monday to Thursday and on Friday at 12:00PM. If you place your order slightly after the cutoff time we will try our best to ship it out.
Orders placed before 3pm EST will ship out the same day (~98% of the time), otherwise will ship out the following business day. We do not ship on Saturday, Sunday or federal holidays.
As soon as you place an order and the payment is made, you will receive an email letting you know the order is processing. If for some reason you don't get the email, or if the shipping address needs to be changed please let us know right away and we will change it or manually email it to you. If you fail to let us know about an incorrect shipping address after the package has left our facility, you may be charged an address change fee of $25 as well as face a delay.
We offer a flat rate standard shipping option for just $5. Depending on your location, delivery can take up to 5 business days. We also offer a flat rate 1-3 Day shipping option for $15. On average this option takes 2 days to arrive. We also offer overnight delivery, however, the price will vary based on your location.
Our shipping parcels contain no stamps, stickers or any other markings that make the contents in the parcel known. We offer discrete packaging in a plain box or bubble mailer that is clean and professional and only contains a shipping label. The company name on the shipping label is MK Group.
Packages can arrive late every now and then. If you paid extra to expedite delivery, please reach out to us and we will see if there's something we can do. We do not guarantee shipping times but in certain cases we are able to compensate for late delveries.
Couriers can sometimes lose track of packages but that does not mean the package is lost for good. If there is still no update after 7 days please contact us.